Employment

Big Dee's is always on the lookout for talented and self-motivated horse and pet lovers for positions as they become available in our Northeast Ohio facility!

Equal Opportunity Employer/Drug-Free Workplace: Big Dee's Tack and Vet Supply is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, marital status, disability or uniformed service member status. Big Dee's has a Drug-Free Workplace Policy in effect that is strictly adhered to.



Part Time - Customer Service Representative
Big Dee's Tack and Vet Supply is offering a great opportunity for the horse enthusiast to grow and develop in a fast-paced and growing environment. We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers. This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met.

Responsibilities Include:

  • Engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, checking their order status, offering technical support, and service information
  • Support the sales team as needed with projects and daily tasks
  • Field complex or technical questions from customers
  • Research product availability for special orders
  • Problem solve for customers with issues from products, delivery times, damaged shipments, and order errors
  • Answer phones, emails, and live chats professionally
  • Handle complex complaints and issues from customers and escalate to management when necessary
  • Process orders
  • Follow up with customers and expedite orders as needed
  • Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials
  • Establish priorities pertaining to the customer service department
  • Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff

Required Skills & Qualifications:

  • 1-3 years or more of related experience in Customer Service
  • Experience in fast paced environment
  • Horse knowledge and experience
  • Retail Experience
  • Excellent communication skills
  • High School Diploma or Bachelor's degree preferred
  • Self-directed with strong organizational habits
  • Master the use of multiple computer interfaces
  • Ability to manage multiple detail oriented duties per day
  • Cross-functional and collaborative with departments
  • High attention to detail and organizational skills, to include time management and follow up
  • Sense of urgency and accountability
  • High level of trustworthiness and punctuality
  • Common-sense approach to identifying issues and resolutions

Hours and Compensation:

  • Flexible hours (8am-7pm) Monday-Friday and 1 Saturday per month (8am-5pm)
  • Compensation will be commensurate with experience

Apply in person or email your resume to jessicav@bigdweb.com

Click here for Big Dee's Employment Application




Full Time - Drive Thru/Warehouse Associate
We are looking for an associate to fill a full-time, first shift position Monday-Friday from 9am-5:30pm with at least one Saturday per month.

Responsibilities include

  • Loading customers in the drive thru with feed/pick up orders
  • Stocking showroom floor with feed
  • Emptying trash and cardboard bins
  • General warehouse responsibility
  • Stocking items, replenishment, pulling orders
  • Power jack operation
  • Must be able to lift 50lbs

Skills/Education

  • 1-3 years warehouse experience
  • Excellent verbal and written communication skills
  • Keep a clean and safe work environment
  • Tow motor experience a plus but not necessary

We Offer:

  • Competitive Wages
  • Paid Holidays
  • Medical Insurance
  • Simple IRA

Apply in person or email your resume to jared@bigdweb.com

Click here for Big Dee's Employment Application




Full Time - Warehouse Manager
Responsible for supervising the operation of the warehouse at large and other objectives set forth by the General Manager. Warehouse leads in 4 departments (shipping, receiving, general warehouse and inventory control) will report to you to coordinate daily and long term objectives

Responsibilities include

  • Manage warehouse operations actively communicate with General Manager on operations
  • Responsible for allocating resources in order to meet the immediate and long term objectives set forth by the General Manager
  • Ensure all orders are shipped accurately and efficiently everyday and that shipping goals are met
  • Schedule staff as needed to support all areas of the warehouse responsibilities
  • Review weekly timecards and submit approved hours to payroll
  • Make sure incoming merchandise is handled efficiently on a daily basis received and put away daily to avoid backordering product
  • Ensuring that warehouse areas is clean of debris and safety hazards
  • Responsible for hiring, evaluating, developing, disciplining and terminating 20-30 hourly associates
  • Oversee inventory and cycle counting
  • Accurately communicate goals and objectives of the company to all associates

Other Duties include:

  • Accounting issues as related to receiving and delivery discrepancies, along with budgets for related departments
  • Maintain a positive work atmosphere by acting in a way that you get along with customers, clients, vendors, co-workers & managers
  • Comply with all Safety Standards - maintaining proper housekeeping standards in and around your department
  • Maintain a Customer First Philosophy

Skills/Education

  • Bachelor’s Degree in Business Management or equivalent with 3 years of experience in similar management role
  • Excellent verbal and written communication skills
  • Ability to organize, set priorities, and exercise sound judgment writing established guidelines
  • Forklift experience and valid driver’s license
  • Strong Excel skills
  • Lean Six Sigma training a plus
  • Must be able to lift 50+ lbs

Hours and Compensation:

  • 40 hours per week – Monday through Friday and some Saturdays
  • Benefits include: Paid vacation, paid sick time, full health packages, 401K plan with company contributions and employee discounts
  • Compensation will be commensurate with experience

Apply in person or email your resume to brenda@bigdweb.com

Click here for Big Dee's Employment Application




Full Time - Shipping Clerk
Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

  • Process orders or UPS and USPS computer systems
  • Prepare orders/boxes with labels, build skids and load them on to the truck
  • Work with handheld computer

Required Skills

  • Attention to detail - Ability to maintain a neat and orderly work area
  • Ability to work in a fast paced environment to stay ahead of the packers
  • Occasional heavy lifting (up to 50 lbs)
  • Previous work with UPS, FedEX or other shipping programs preferred but not required

Hours and Compensation:

  • Monday through Friday 9:00 am – 6:00 pm
  • Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application




Full Time - Order Picker
Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

  • Pull products for orders
  • Identifying items and sorting them into bins to be packed for shipment
  • Checking items and securing them to ship
  • Work with handheld computer

Required Skills

  • Attention to detail - Ability to maintain a neat and orderly work area
  • Occasional heavy lifting (up to 50 lbs)

Hours and Compensation:

  • Monday through Friday 9:00 am – 6:00 pm
  • Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application




Full Time - Shipping Packer
Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

  • Pack products for orders that have been picked and ready for same day shipment
  • Identifying items and sorting them into bins to be packed for shipment
  • Checking items and securing them to ship
  • Work with handheld computer

Required Skills

  • Attention to detail - Ability to maintain a neat and orderly work area
  • Occasional heavy lifting (up to 50 lbs)
  • Ability to work independently
  • Meet and maintain established productivity standards

Hours and Compensation:

  • Monday through Friday 9:00 am – 6:00 pm
  • Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application




Full or Part Time - Showroom Sales Representative
We are looking for both full and part time employees to work in our retail showroom.

Responsibilities Include:

  • Offer assistance to customers by locating product & answering questions
  • Organize and replenish stock
  • Cashier duties

Required Skills:

  • Must have experience in one or more of the following: Race, Hunter/Jumper, Eventing, Dressage and other English & Western disciplines
  • Experience directing others in a retail environment
  • Must be able to take direction from superiors
  • Work well in a team environment but also work individually as well

Hours and Compensation:

  • Must be able to work Saturdays
  • Compensation will be commensurate with experience

Apply in person or email your resume to grant@bigdweb.com

Click here for Big Dee's Employment Application