Big Dee's is always on the lookout for talented and self-motivated horse and pet lovers for positions as they become available in our Northeast Ohio facility!

Equal Opportunity Employer/Drug-Free Workplace: Big Dee's Tack and Vet Supply is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, marital status, disability or uniformed service member status. Big Dee's has a Drug-Free Workplace Policy in effect that is strictly adhered to.

We are seeking a Order Coordinator professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers with the Warehouse team. This candidate will act as a liaison to the sales team.

Responsibilities Include:

• Utilizes programs to generate customer orders for the warehouse staff
• Organizes customer orders prior to distribution to the warehouse staff
• Prepares invoices and shipping documents for customer orders prior to distribution
• Maintains records for all orders and expected delivery date(s)
• Bills freight for specialized accounts
• Tracks made-to-order items to ensure they are resolved in a timely manner
• Execute reports in Excel pertinent to the customer service department
• Direct calls to the proper department and/or personnel
• Respond to emails from within or outside of the company

Required Skills & Qualifications:

• 1-3 years or more of related experience in Customer Service or Office Environment
• Experience in fast paced environment
• Horse knowledge and experience preferred, but not required
• Proficient with MS Office, primarily Excel
• Excellent communication skills
• High School Diploma or Bachelor's degree preferred
• Self-directed with strong organizational habits
• Master the use of multiple computer interfaces
• Ability to manage multiple detail oriented duties per day
• Manage email as primary source of customer communication
• High attention to detail and organizational skills, to include time management and follow up
• Sense of urgency and accountability
• High level of trustworthiness and punctuality
• Common-sense approach to identifying issues and resolutions

Hours and Compensation:

• Monday-Friday with occasional Saturdays per month
• Compensation will be commensurate with experience

Apply in person or email your resume to jessicav@bigdweb.com

Click here for Big Dee's Employment Application



Responsible for supervising the operation of the warehouse at large and other objectives set forth by the General Manager. Warehouse leads in 4 departments (shipping, receiving, general warehouse and inventory control) will report to you to coordinate daily and long term objectives

Responsibilities include

• Manage warehouse operations actively communicate with General Manager on operations
• Responsible for allocating resources in order to meet the immediate and long term objectives set forth by the General Manager
• Ensure all orders are shipped accurately and efficiently everyday and that shipping goals are met
• Schedule staff as needed to support all areas of the warehouse responsibilities
• Review weekly timecards and submit approved hours to payroll
• Make sure incoming merchandise is handled efficiently on a daily basis received and put away daily to avoid backordering product
• Ensuring that warehouse areas is clean of debris and safety hazards
• Responsible for hiring, evaluating, developing, disciplining and terminating 20-30 hourly associates
• Oversee inventory and cycle counting
• Accurately communicate goals and objectives of the company to all associates

Other Duties inlcude:

• Accounting issues as related to receiving and delivery discrepancies, along with budgets for related departments
• Maintain a positive work atmosphere by acting in a way that you get along with customers, clients, vendors, co-workers & managers
• Comply with all Safety Standards - maintaining proper housekeeping standards in and around your department
• Maintain a Customer First Philosophy

Skills/Education

• Bachelor’s Degree in Business Management or equivalent with 3 years of experience in similar management role
• Excellent verbal and written communication skills
• Ability to organize, set priorities, and exercise sound judgment writing established guidelines
• Forklift experience and valid driver’s license
• Strong Excel skills
• Lean Six Sigma training a plus
• Must be able to lift 50+ lbs

Hours and Compensation:

• 40 hours per week – Monday through Friday and some Saturdays
• Benefits include: Paid vacation, paid sick time, full health packages, 401K plan with company contributions and employee discounts
• Compensation will be commensurate with experience

Apply in person or email your resume to brenda@bigdweb.com

Click here for Big Dee's Employment Application



Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

• Process orders or UPS and USPS computer systems
• Prepare orders/boxes with labels, build skids and load them on to the truck
• Work with handheld computer

Required Skills

• Attention to detail - Ability to maintain a neat and orderly work area
• Ability to work in a fast paced environment to stay ahead of the packers
• Occasional heavy lifting (up to 50 lbs)
• Previous work with UPS, FedEX or other shipping programs preferred but not required

Hours and Compensation:

• Monday through Friday 9:00 am – 6:00 pm
• Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application



Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

• Pull products for orders
• Identifying items and sorting them into bins to be packed for shipment
• Checking items and securing them to ship
• Work with handheld computer

Required Skills

• Attention to detail - Ability to maintain a neat and orderly work area
• Occasional heavy lifting (up to 50 lbs)

Hours and Compensation:

• Monday through Friday 9:00 am – 6:00 pm
• Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application



Full time position available in our Streetsboro, Ohio warehouse location.

Responsibilities include

• Pack products for orders that have been picked and ready for same day shipment
• Identifying items and sorting them into bins to be packed for shipment
• Checking items and securing them to ship
• Work with handheld computer

Required Skills

• Attention to detail - Ability to maintain a neat and orderly work area
• Occasional heavy lifting (up to 50 lbs)
• Ability to work independently
• Meet and maintain established productivity standards

Hours and Compensation:

• Monday through Friday 9:00 am – 6:00 pm
• Compensation will be commensurate with experience

Apply in person or email your resume to joann@bigdweb.com

Click here for Big Dee's Employment Application



Big Dee's Tack and Vet Supply is offering a great opportunity for the horse enthusiast to grow and develop in a fast-paced and growing environment. We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers. This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met.

Responsibilities Include:

• Engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, checking their order status, offering technical support, and service information
• Support the sales team as needed with projects and daily tasks
• Field complex or technical questions from customers
• Research product availability for special orders
• Problem solve for customers with issues from products, delivery times, damaged shipments, and order errors
• Answer phones, emails, and live chats professionally
• Handle complex complaints and issues from customers and escalate to management when necessary
• Process orders
• Follow up with customers and expedite orders as needed
• Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials
• Establish priorities pertaining to the customer service department
• Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff

Required Skills & Qualifications:

• 1-3 years or more of related experience in Customer Service
• Experience in fast paced environment
• Horse knowledge and experience
• Retail Experience
• Excellent communication skills
• High School Diploma or Bachelor's degree preferred
• Self-directed with strong organizational habits
• Master the use of multiple computer interfaces
• Ability to manage multiple detail oriented duties per day
• Cross-functional and collaborative with departments
• High attention to detail and organizational skills, to include time management and follow up
• Sense of urgency and accountability
• High level of trustworthiness and punctuality
• Common-sense approach to identifying issues and resolutions

Hours and Compensation:

• Flexible hours (8am-7pm) Monday-Friday and 1 Saturday per month (8am-5pm)
• Compensation will be commensurate with experience

Apply in person or email your resume to jessicav@bigdweb.com

Click here for Big Dee's Employment Application



We are looking for both full and part time employees to work in our retail showroom.

Responsibilities Include:

• Offer assistance to customers by locating product & answering questions
• Organize and replenish stock
• Cashier duties

Required Skills:

• Must have experience in one or more of the following: Race, Hunter/Jumper, Eventing, Dressage and other English & Western disciplines
• Experience directing others in a retail environment
• Must be able to take direction from superiors
• Work well in a team environment but also work individually as well

Hours and Compensation:

• Must be able to work Saturdays
• Compensation will be commensurate with experience

Apply in person or email your resume to grant@bigdweb.com

Click here for Big Dee's Employment Application