Big Dee's is always on the lookout for talented and self-motivated horse and pet lovers for positions as they become available in our Northeast Ohio facility!

Equal Opportunity Employer/Drug-Free Workplace: Big Dee's Tack and Vet Supply is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, marital status, disability or uniformed service member status. Big Dee's has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Big Dee's Tack and Vet Supply is offering a great opportunity for the horse enthusiast to grow and develop in a fast-paced and growing environment. We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers. This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met.

Responsibilities Include:

• Engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, checking their order status, offering technical support, and service information
• Support the sales team as needed with projects and daily tasks
• Field complex or technical questions from customers
• Research product availability for special orders
• Problem solve for customers with issues from products, delivery times, damaged shipments, and order errors
• Answer phones, emails, and live chats professionally
• Handle complex complaints and issues from customers and escalate to management when necessary
• Process orders
• Follow up with customers and expedite orders as needed
• Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials
• Establish priorities pertaining to the customer service department
• Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff

Required Skills & Qualifications:

• 1-3 years or more of related experience in Customer Service
• Experience in fast paced environment
• Horse knowledge and experience
• Retail Experience
• Excellent communication skills
• High School Diploma or Bachelor's degree preferred
• Self-directed with strong organizational habits
• Master the use of multiple computer interfaces
• Ability to manage multiple detail oriented duties per day
• Cross-functional and collaborative with departments
• High attention to detail and organizational skills, to include time management and follow up
• Sense of urgency and accountability
• High level of trustworthiness and punctuality
• Common-sense approach to identifying issues and resolutions

Hours and Compensation:

• Flexible hours (8am-7pm) Monday-Friday and 1 Saturday per month (8am-5pm)
• Compensation will be commensurate with experience

Apply in person or email your resume to jessicav@bigdweb.com

Click here for Big Dee's Employment Application



We are looking for both full and part time employees to work in our retail showroom.

Responsibilities Include:

• Offer assistance to customers by locating product & answering questions
• Organize and replenish stock
• Cashier duties

Required Skills:

• Must have experience in one or more of the following: Race, Hunter/Jumper, Eventing, Dressage and other English & Western disciplines
• Experience directing others in a retail environment
• Must be able to take direction from superiors
• Work well in a team environment but also work individually as well

Hours and Compensation:

• Must be able to work Saturdays
• Compensation will be commensurate with experience

Apply in person or email your resume to grant@bigdweb.com

Click here for Big Dee's Employment Application