Big Dee's is always on the lookout for talented and self-motivated horse and pet lovers for positions as they become available in our Northeast Ohio facility! We currently have the below positions available - we look forward to hearing from you!

Equal Opportunity Employer/Drug-Free Workplace: Big Dee's Tack and Vet Supply is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, marital status, disability or uniformed service member status. Big Dee's has a Drug-Free Workplace Policy in effect that is strictly adhered to.

We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers. This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met. This position is full-time with opportunities for overtime during peak seasons.

Role:
All Customer Service representatives must provide friendly, confident, and efficient service to our customers.

· Answer phones, emails, and live chats professionally.

· Answer calls and engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, check their order status, offer technical support, and service information.

· Support the sales team as needed with projects and daily tasks.

· Field complex or technical questions from customers.

· Handle complex complaints and issues from customers and escalate to management when necessary.

· Follow up with customers and expedite orders as needed.

· Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials.

· Establish priorities pertaining to the customer service department.

· Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff.

· Aid in the process of proofing orders from multiple platforms.

· Research product availability for special orders.

Benefits

· $17-19/hr based on experience.

· Paid time off and holiday pay.

· Simple IRA Program.

· Health, dental, and vision insurance.

· Exceptional employee discount on merchandise.

Qualifications:

· Must have significant equine experience.

· 1-3 years or more of related experience in Customer Service.

· Excellent written and verbal communication skills.

· Flexible- must be able to work independently and as a team.

· Experience in handling large complex customers.

· Strong computer skills with experience in MS Office Suite, primarily Excel.

· Type 40-45 words per minute.

· Availability 8am-7pm M-F and 1-2 Saturdays a month.

Education:

· High School diploma or bachelor’s degree preferred.

Behavioral Traits:

· Enjoys customer interaction and helping while talking all things horse, all day.

· Self-directed with strong organizational habits with strong attention to detail.

· Common-sense approach to identifying issues and resolutions.

· High level of trustworthiness and punctuality.

· Master the use of multiple computer interfaces.

· Ability to manage multiple detail-oriented duties per day with a sense of urgency and accountability.

· Creative

Online Chat Specialist

Do you love horses? Are you passionate about the equine industry? Do you want to be surrounded by equestrian enthusiasts in a fun environment? If so, continue reading, we have the job for you! Chat Specialists provide an extraordinary first impression by responding quickly and accurately to our customers’ chats and emails regarding horse or pet products. You will provide extensive knowledge about specific equine products and services, in doing so you will identify the customer’s wants and needs. Communication with our customers takes place via our web-based live chat platform. Chat Specialists are responsible for having dynamic and uniquely tailored conversations with our customers to elevate their desire to do business with us for their equine and pet needs. These conversations are not scripted. We pride ourselves in creating relationships and rapport with our customers by listening to their equine and pet needs. Chat Specialists need to think quickly and provide a personalized experience for each customer tailored to their needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Additionally, Chat Specialists will need to problem solve and show a heightened level of empathy, care, and concern for the customer’s experience. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

This role supports the customer experience and provides superior customer service. This position reports to the Customer Service Director and Managers.

If you are passionate about your work and enjoy collaborative efforts, Big Dee’s Tack and Vet Supply wants to hear from you!

Duties and Responsibilities:

• Review and respond to customer inquiries via chat and email through our platform.
• Respond in a timely and efficient manner with properly written replies.
• Process order changes and cancellations per procedure and customer’s need.
• Perform all duties relating to the response of customer inquiries with a high degree of empathy, detail, and understanding.
• Escalate complex issues with management regarding order or product issues.
• Assist customers with technical inquiries and problems through online communication.
• Communicate with management on discrepancies, order conflicts, and concerns.
• Follow up with management to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Some overtime is required.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to Big Dee’s Tack and Vet Supply health & safety policy.

The skills and experience you need:

• Current Horse Experience (riding, training, owning, competition) minimum 2 years current experience.
• High school diploma or GED/ Bachelor’s degree in business or a related field, preferred.
• Proficient in MS Office Suite
• Excellent computer skills preferred (word, excel, internet, email, etc.)
• Exceptional communication skills, both verbal and written.
• Adept analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Experience working in a fast-paced, team environment, and positive attitude.

What we offer:

• Retirement Savings Plan
•  Dental
• Vision
•  Medical
•  Employee discount
• Paid vacation and sick time based on years of service

This position is full time and on-site with shifts Monday thru Friday varying between 8am-7pm. Additionally, 1-2 Saturdays a month. Some overtime is required during seasonal needs.

Interested in learning more? Contact jessicav@bigdweb.com

E-Commerce Product Specialist

Big Dee’s Tack and Vet Supply is a family-owned company with a local store as well as a national and internationally reaching retail web-based business. We are a leader in the markets we serve. Our product selection includes a wide range of equipment, health care supplies and horse tack as well as clothing, footwear, safety equipment and more for riders and horse enthusiasts. We are seeking to fill a full-time, in-office e-commerce product specialist. This position will be responsible for maintaining the day-to-day product operations and maintenance of all channels

Responsibilities Include:

• Utilize internal and external reporting tools to quickly identify listing errors.
• Review, maintain and update existing product listings for accuracy within but not limited to the product title, description and keywords.
• Upload and configure new product listings on multiple channels 
•  Liaise with purchasing, marketing, customer service and inventory control to troubleshoot issues and ensure data integrity.
• Track, monitor and resolve any issues with account health or technical errors by utilizing Google metrics
• Create promotional offers across sales channels including flash deals, monthly deals, and more

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum 1-2 years of experience working with product data/information management and content quality.  
• Proficient with HTML  
• Strong proficiency with Microsoft Excel is a must.
• Strong attention to detail and being accountable for your own work.
• Proficiency in navigating Microsoft Windows 10 and network resources.
• Ability to monitor own work for accuracy.
• Ability to work well as a team member
• Ability to multi-task and prioritize work.
• Good written communication skills.
• Knowledge of Google Analytics and SEO best practices

Benefits:

• Retirement Savings Account
• Generous Employee Discount
• Health Insurance
• Dental & Vision Insurance
• Paid Vacation time
• Paid Holidays
• Casual Dress

This position is on-site only. Monday thru Friday 8:30 am - 5:00 pm

Email resume to jena@bigdweb.com

E-Commerce Merchandising Product Specialist

Big Dee’s Tack and Vet Supply is a family-owned company with a local store as well as a national and internationally reaching retail web-based business. We are a leader in the markets we serve. Our product selection includes a wide range of equipment, health care supplies and horse tack as well as clothing, footwear, safety equipment and more for riders and horse enthusiasts. We are seeking to fill a full-time, in-office e-commerce merchandising product specialist. This person will be responsible for creating a rich and powerful shopping experience on multiple online channels that will allow the customer to feel like they are shopping in person.

Responsibilities Include:

• Add, edit, arrange and showcase online products for all channels
• Create engaging content for items across all categories
• Create enticing product groupings to make a more personalized online experience
• Take photos for items when imagery is unavailable from vendors
• Tell a story with additional photos of product groupings that will be used for homepages, landing pages, social media, etc
• Edit and update photos of existing items
• Create videos for additional product content
• Acquire or create size charts for items that require guides
• Creation of Homepage, landing pages, email pages and other assigned digital design projects
• Work with the purchasing team to fully understand the product and intended retail life cycle 

Qualifications:

• Must be currently active in the equine community 
• Proficient in Adobe Suites - specifically Photoshop
• Working knowledge of Shopify and Adobe (Magento)
• Proficient with HTML (Dreamweaver)
• Proficient in all Microsoft office programs
• Knowledge of Microsoft Teams a plus
• Knowledge of Asana a plus
• Excellent Organization and planning skills
• Strong data management skills
• Superior Communication skills and the ability to collaborate
• Excellent team player and contributor
• Able to establish and adhere to time deadlines and the ability to work under pressure.
• Strong internet research skills
• Goal oriented individual who can produce desired results.
• Strong attention to detail
• Minimum of 1-2 years experience working with digital and print design
• Bachelor’s degree in marketing preferred

Benefits:

• Retirement Savings Account
• Generous Employee Discount
• Health Insurance
• Dental & Vision Insurance
• Paid Vacation time
• Paid Holidays
• Casual Dress

This position is on-site only. Monday thru Friday 8:30 am - 5:00 pm

Email resume to jena@bigdweb.com

Retail Associate - Full or Part Time

If you are a horse enthusiast this is an outstanding opportunity for you to work with like minded people. We are seeking part time showroom associates. Big Dee’s takes pride in assisting customers in selecting what they need to care for their equine partner at the right prices! If you are an enthusiastic people person with horse knowledge – this is the job for you!

Responsibilities:

• Ensuring that each customer receives prompt and courteous service.
• Keeping assigned areas neat, organized, and clean
• Communicating with other members of the team and management with a positive attitude
• Completing projects in a timely manner
• Possessing a working knowledge of horses in order to help customers select products

Skills / Education:

• Customer service experience preferred, Equine experience required
• Strong verbal communication skills
• Must be able to take direction and follow through
• Work well in a team environment
• Understanding of basic to intermediate horse care is required

Hours and Compensation

• Part time - 24 hours (2-4 days) a week with 3 Saturdays per month
• Full time - 5 days/ 40 hours a week including 2 saturday's monthly
• $16 - $20 / hour depending on experience

Full time benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Please email your resume to grant@bigdweb.com

Are you full of energy and a highly motivated individual? Big Dee's is looking for you in our fast paced Streetsboro, Ohio warehouse location. Full time position available.

Responsibilities Include:

• Pull or Pack products for orders for same day shipment
• Identifying items with a hand scanner and sorting them into bins to be packed for shipment
• Checking items and securing them to ship
• Work with handheld computer

Required Skills:

• Attention to detail
• Occasional heavy lifting (up to 50 lbs)
• Ability to maintain a neat and orderly work area
• Ability to work independently
• Meet and maintain established productivity standards
• Show up for work each day

Required Skills:

• Monday through Friday 9:00 am — 6:00 pm
• One Saturday a month
• Salary: $15.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Apply in person or email your resume to joann@bigdweb.com

Full time position in our Streetsboro warehouse. Responsible for pulling replenishment for our retail store using handheld technology; along with other duties/tasks assigned. Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment. Assists in our drive thru feed room loading feed and pulling customer pickup orders.

Responsibilities Include:

• Accurately pull products for shipping and replenish on daily basis
• Perform other miscellaneous duties in the warehouse as needed and assigned
• Operating floor scrubber and sweeper for cleaning of aisles and walkways
• Helping shipping department when needed – pulling orders/stacking boxes on skids
• Stocking merchandise that is received in daily

Required Skills:

• Must be able to lift 75 lbs.
• Attention to detail
• Must be able to work in a team environment
• Able to meet productivity, quality, safety, and attendance requirements, including overtime as required
• Hours and Compensation:Monday through Friday 9:30 am — 6:00 pm
• At least 1 Saturday per month – OT opportunities
• Salary: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Apply in person or email your resume to jared@bigdweb.com

Click here for Big Dee's Employment Application