Customer Service 

We want you to be completely happy with your purchase from Big Dee's. That's why we stand behind our products and provide friendly and knowledgeable customer service. Our customer serivce and showroom associates have a combined total of 300 years of equine knowledge and experience in all areas of equestrian sports. Additionally, many of our employees use products found in our store. You can be assured that you will get firsthand knowledge of the products!

1-800-321-2142 or 1-330-626-5000

Phone and Live Chat Hours:
Monday - Thursday 8:00 am - 7:00 pm | Friday 8:00 am- 6:00 pm | Saturday: 8:00 am - 5:00 pm


Big Dee's Tack and Vet Supplies
Customer Service
9440 St. Rt 14
Streetsboro, Ohio 44241

Frequently Asked Questions

What is FOB?
FOB means Freight On Board. Heavyweight, oversize or overweight items that require extra shipping fees.

How do I reset my password?
Click "Forgot My Password" on the My Account sign in page. You will be asked for an email address. After submitting, you will receive an email with a temporary password. You can then reset your password

How can I return an item?
We recognize that on occasion, an item that you have purchased may need to be returned. Regardless of the reason, we are here to help!
Returns may be made in person at our retail store or by sending the item back to us.
Please click here for full return details

What payments do you take?
We accept Visa, MasterCard, Discover, American Express, Paypal, Money order or you can mail in a check. If you choose to do Money Order or pay by check please select “Terms” during checkout and we will contact you.

Where are you located?
We are located 9440 St. Rt. 14 Streetsboro, Ohio. Just 30 minutes east of Cleveland.

Click here for more about our retail store!

Is a signature required for my delivery?
Packages with a value of $1,000 or more will require an adult signature at the time of delivery.