Why Can't I log into my account?


Welcome to our updated website!

Because of the update, you must create a new account. You will need to enter your email address and create a new password. 


You may try to reset your password by using the "Forgot Your Password" feature - Click here to use Forgot Your Password


If the updated site does not have your current information you will need to create a new account.

Click here to create your new account. 

We are working to get all accounts with histroy back on the website. We appreciate your patience.


Please contact us at 800-321-2142 or use our Live Chat feature if you need further assistance.

Thank you,

Big Dee's Tack and Vet Supplies


What is FOB?

FOB means Freight On Board. Heavyweight, oversize or overweight items that require extra shipping fees.

If an item you ordered is marked FOB, it requires extra shipping fees due to it's size and/or weight.If an item you ordered is marked FOB, it requires extra shipping fees due to it's size and/or weight.

How can I return an item?

We recognize that on occasion, an item that you have purchased may need to be returned. Regardless of the reason, we are here to help!
Returns may be made in person at our retail store or by sending the item back to us. If you will be sending your item back to us please request a Return Merchandise Authorization (RMA) number in order to expedite the returns via email sales@bigdweb.com, click to chat or call 1-800-321-2142. Repackage your item carefully, fill any voids with paper or another suitable stuffing material to protect the item from damage. If you are returning boots or helmets we ask that you please wrap the box in craft paper or place the item into a larger box so as not to damage the manufacturers packaging. Write your RMA # on the outside of the package and include your name, address and phone number on the inside of the package and mail to:

Big Dee's Tack & Vet Supplies
Attn: Returns (RMA #)
9440 State Route 14
Streetsboro, Ohio 44241

Click here for return information

What payments do you take?

We accept Visa, MasterCard, Discover, American Express, Paypal, Money order or you can mail in a check. If you choose to do Money Order or pay by check please select “Terms” during checkout and we will contact you.

Where are you located?

We are located 9440 St. Rt. 14 Streetsboro, Ohio. Just 30 minutes east of Cleveland.

Click here for more about our retail store!