FAQ
Data Breach - July 1, 2024 - September 6, 2024
September 13, 2024
Big Dee’s website recently experienced a data breach that may have affected some customer accounts who shopped online with us between July 1, 2024 - September 6, 2024. This unauthorized access was gained through a malware attack on our website. This breach may have resulted in an unauthorized party's access to personal data, including credit card information. This is a crime against Big Dee’s and you, our valued customers. We take this very seriously. You are receiving this notification because you ordered online during the time frame of the potential data breach.
What We are Doing:
- We have engaged an industry-leading cybersecurity firm to conduct malware scans and continuous change monitoring to protect our site and your data.
- We have applied additional security patches to our website. We are enlisting the help of this third-party security firm to try to make sure this cannot happen in the future.
- We are conducting a full forensic investigation.
We understand that a situation like this can be stressful for our customers. We want to assure you that we take this very seriously and are working to ensure something like this cannot happen again. We value your business, and your security and privacy are very important to us.
What You Should Do:
- Monitor your credit card statements closely for any unauthorized transactions.
- Contact your financial institution to request a new credit card if your information was compromised or as a preemptive security measure.
- Consider placing a fraud alert or a credit freeze on your accounts with credit reporting agencies. (additional information can be found on our web page bigdweb.com/faq).
- If you notice any unusual activity or suspect fraud, please report it to your bank or card issuer immediately. For more details and updated information visit www.bigdweb.com/faq.
Over the coming days and weeks, we will rely on our website bigdweb.com/faq, our toll-free number 800-321-2142, and a special email address questions@bigdweb.com to answer questions and keep you up to date.
Thank you for your patience and understanding. As always, we are here to serve you and appreciate your continued support.
Brenda Miavitz
President
Big Dee’s Tack & Vet Supply
If you suspect that there has been fradulent activity on your credit card.
Contact your credit card company to cancel the existing card and ask for a replacement.
You can also contact one of the the credit bureaus listed below to place a freeze on your credit file.
Equifax
(888)378-4329
Experian
(888)397-3742
TransUnion
https://www.transunion.com/
Additionally you can visit the FTC to report to learn more about protecting yourself from identity theft
Why Can't I log into my account?
Welcome to our updated website!
Because of the update, you must create a new account. You will need to enter your email address and create a new password.
You may try to reset your password by using the "Forgot Your Password" feature - Click here to use Forgot Your Password
If the updated site does not have your current information you will need to create a new account.
Click here to create your new account.
We are working to get all accounts with histroy back on the website. We appreciate your patience.
Please contact us at 800-321-2142 or use our Live Chat feature if you need further assistance.
Thank you,
Big Dee's Tack and Vet Supplies
What is FOB?
FOB means Freight On Board. Heavyweight, oversize or overweight items that require extra shipping fees.
How can I return an item?
Returns / Exchanges
We make returns/exchanges easy! Returns may be made in person at our retail store or by sending the item back to us.
- Up to 90 days from purchase – items are eligible for full credit or exchange. Full credit will be given to items in new condition in the original packaging with tags. Full credit will be issued to the original form of payment (less shipping/handling charges).
- The following items are ineligible for return (unless defective): Customized merchandise, special orders, electronics, books, vaccines, dewormers or supplements.
- Air vests require additional instructions – please contact a customer service representative via chat, email or call 1-800-321-2142
- Clippers may be returned to Big Dee’s up to 30 days after purchase. After 30 days the manufacturer warranty will take care of any repairs. Please contact the manufacturer or contact a customer service representative via chat, email or call 1-800-321-2142
What payments do you take?
We accept Visa, MasterCard, Discover, American Express, Paypal, Money order or you can mail in a check. If you choose to do Money Order or pay by check please select “Terms” during checkout and we will contact you.
Where are you located?
We are located 9440 St. Rt. 14 Streetsboro, Ohio. Just 30 minutes east of Cleveland.
