Safety Notices
Data Breach - July 1, 2024 - September 6, 2024
September 13, 2024
Big Dee’s website recently experienced a data breach that may have affected some customer accounts who shopped online with us between July 1, 2024 - September 6, 2024. This unauthorized access was gained through a malware attack on our website. This breach may have resulted in an unauthorized party's access to personal data, including credit card information. This is a crime against Big Dee’s and you, our valued customers. We take this very seriously. You are receiving this notification because you ordered online during the time frame of the potential data breach.
What We are Doing:- We have engaged an industry-leading cybersecurity firm to conduct malware scans and continuous change monitoring to protect our site and your data.
- We have applied additional security patches to our website. We are enlisting the help of this third-party security firm to try to make sure this cannot happen in the future.
- We are conducting a full forensic investigation.
We understand that a situation like this can be stressful for our customers. We want to assure you that we take this very seriously and are working to ensure something like this cannot happen again. We value your business, and your security and privacy are very important to us.
What You Should Do:- Monitor your credit card statements closely for any unauthorized transactions.
- Contact your financial institution to request a new credit card if your information was compromised or as a preemptive security measure.
- Consider placing a fraud alert or a credit freeze on your accounts with credit reporting agencies. (additional information can be found on our web page bigdweb.com/faq).
- If you notice any unusual activity or suspect fraud, please report it to your bank or card issuer immediately. For more details and updated information visit www.bigdweb.com/faq.
Over the coming days and weeks, we will rely on our website bigdweb.com/faq, our toll-free number 800-321-2142, and a special email address questions@bigdweb.com to answer questions and keep you up to date.
If you suspect that there has been fradulent activity on your credit card.
Contact your credit card company to cancel the existing card and ask for a replacement.
You can also contact one of the the credit bureaus listed below to place a freeze on your credit file.
Equifax
(888)378-4329
Experian
(888)397-3742
TransUnion
https://www.transunion.com/Additionally you can visit the FTC to report to learn more about protecting yourself from identity theft
https://consumer.ftc.gov/features/identity-theft
Thank you for your patience and understanding. As always, we are here to serve you and appreciate your continued support.
Brenda Miavitz
President
Big Dee’s Tack & Vet Supply
Collegiate Saddle Recall
Affected Collegiate Saddles:
The below saddle models that are dated in the serial number range from March 2019 to July 2023 are part of this recall (more information provided below on how to identify your serial number):
- Lectern Dressage (Black) – all Lectern affected, regardless of the manufacturing date.
- Degree Mono Event (Black/Brown)
- Graduate (Black/Brown)
- Honour Close Contact (Black/Brown)
- Integrity Mono Dressage (Black)
- Warwick Close Contact (Black)
This recall is being issued to ensure the safety of our customers and the wider Collegiate saddles community. To see if your Collegiate saddle is affected, please visit https://www.weatherbeeta.com/collegiate-recall.
What has happened? There have been several instances where the top rivet securing the stirrup bar to the tree has broken. This could lead to a rider losing the use of a stirrup with a potential risk of a fall and possible injury. We have already notified the CPSC (Consumer Product Safety Commission) regarding this issue and registered the recall. We are actively participating in their Fast-Track Voluntary Recall program.
If you own or know someone who owns a Collegiate Saddle, please follow these steps:
Step 1. Check this link https://www.weatherbeeta.com/collegiate-recall to determine if your Collegiate Saddle model is part of the recall. Not all models are affected; only specific models and manufacturing dates are included. If your Collegiate saddle model is not part of the recall, no further action is required.
Step 2. If you possess one of the recalled saddle models, please do not use the saddle. And follow the instructions in Step 3 below. If you are unsure whether your Collegiate saddle model is affected by the recall, please email collegiaterecallusa@weatherbeeta.com for assistance or call toll free 800-526-6310
Step 3. If your Collegiate Saddle is part of the recall, please provide the information we need by filling in the for at https://www.weatherbeeta.com/us-collegiate-recall-form to: a. Arrange the return of the saddle free of charge. b. Arrange a replacement of the saddle free of charge.
We sincerely apologize for any inconvenience caused. The safety of our customers is our top priority. While unfortunately necessary, this voluntary recall is the best way to ensure that the Collegiate quality standards are upheld now and in the future. Please note, the rest of the Collegiate range, including saddles not included in the recall are entirely unaffected by this issue. To find out more please follow this link to our website https://www.weatherbeeta.com/collegiate-recall. If you have comments or questions please email them to collegiaterecallusa@weatherbeeta.com or call toll-free at 800-526-6310 from 8.30am. to 5.00pm. ET, Monday through Friday.
Regards,
Collegiate Team
Please contact Big Dee’s customer service at (800)-321-2142 if you need further assistance.
We apologize for the inconvenience. Big Dee’s values your business and prioritizes your safety at all times, please do not delay in reaching out to our customer service team at 1-800-321-2142 or come into the store for assistance with this recall.
Blueberry Stall Stack Refill Recall for item #5-105542
Customers are advised that Horsemen’s Pride is conducting a recall due to the potential for mold occurring.
The product involved is HORSEMEN’S PRIDE BLUEBERRY STALL SNACK REFILL / ITEM #SS204 B / UPC # 788169020465 / BATCH # BB221107, BB221108, BB221111 & BB221114
Horsemen’s Pride is recalling all supplies of the product with the above identification.
These products were made before June 2023
Consumers are advised of the recall and asked to discontinue use and dispose of the purchased product.
Please contact Big Dee’s customer service at (800)-321-2142 to receive a full refund for your purchase.
We apologize for the inconvenience. Big Dee’s values your business and prioritizes your safety at all times, please do not delay in reaching out to our customer service team at 1-800-321-2142 or come into the store for assistance with this recall.
ERS update on the pending Ovation Protégé helmet recall
- The manufacturing label date range of the proposed recall on affected Ovation Protégé helmets covers affected Protégé helmets with manufacturing label dates ranging 12/2020 through 12/2022.
- We recommended that consumers discontinue use of their Ovation Protégé helmets with manufacturing label dates ranging 12/2020 through 12/2022.
From English Riding Supply LLC -
“At English Riding Supply LLC (ERS), rider safety has always been a top priority. With this in mind, ERS has determined that some of its Ovation Protégé model equestrian helmets may not comply with the ASTM F1163-15 impact test requirement, even though the Safety Equipment Institute (SEI) has certified the Ovation Protégé as compliant with the ASTM F1163-15 requirements for many years.
Much to our surprise, additional testing performed at independent laboratories on behalf of ERS indicates that some helmets may not comply with the impact test requirements. We believe this affects a limited number of Ovation Protégé helmets manufactured during a specific time period.
ERS will be conducting a voluntary recall on Ovation Protégé helmets with the limited manufacturing date range of 12/2020 through 12/2022.”
Please follow the steps outlined below to check if your helmet is included in the recall and what to do if it is.
1. Please check your Ovation Protégé helmet manufacturing label located beneath the inside liner. The recall is for dates ranging from 12/2020 to 12/2022. If it falls within this range, Big Dee’s Tack and Vet Supply will replace it with an Ovation Deluxe Schooler helmet free of charge.
2. In order to process the free replacement, Big Dee’s will need you to cut the harness of your helmet into two pieces and take a picture of the full helmet along with the pieces of the destroyed harness as pictured below. A picture of the manufacturing label inside the helmet as shown above will need to be emailed to sales@bigdweb.com
3. Upon receipt of the images, Big Dee’s customer service team will help get you outfitted with the Ovation Deluxe Schooler free replacement in the size and color that you need. Please click here for all the Deluxe Schooler options.
Big Dee’s values your business and prioritizes your safety at all times, please do not delay in reaching out to our customer service team at 1-800-321-2142 or come into the store for assistance with this recall.
URGENT PRODUCT SAFETY NOTICE - Charles Owen - Medium size Halo Riding Helmet
09-30-2021
The Directors of COMFG Ltd (trading as “Charles Owen”) wish to record and in doing so advise that the Medium size Halo Riding Helmet as identified below, is to be recalled with immediate effect.
Product - Halo & Halo Luxe Riding Helmet
Size - Medium, size range HM55: HM58
Colours / Style - All
Serial / Batch numbers
63752 62483 62490 62487 62485 62484 64796 64810 64799 64801 64804 64805 64806 62493 62489 62482 65390 65016 65013 65014 64865 69360 72590 72591 71461 69359 69362 69363 71458 71452 73339 73340 73230 73231 73232 71456 71457 71459 71462 71463 71464 71466 71467 71468 71475 73448 73453 73457 73459 73543 71469 71477 73444 73446 73447 73449 73450 73451 73452 73454 73456 73458 73460 73474 68014 73473 73478 73445 73461 73462 73463 73464 73465 73470 73471 73472 73475 73476 73477 73479 67994 67996 68007 68010 68011 68012 68017 68018 68019 68022 68027 68009 73258 71450 71451 71454 71465 71470 71472 71474 71476 71478 71479 71482 71483 71486 71487 71488 71489 73455 73852 73849 68021 68025 71453 74570 74586 74590 74678 74679 74681 74683 74684 74685 74689 74691 74692 74877 74878 74880 67997 68008 73257 73260 71460 71481 71484 74440 74451 74452 74453 74456 74469 74573 74589 74593 74615 74458 67993
The helmet was originally subject to, and passed, the following standards and tests;
PAS 015:2011 (Including VG1)
BSI report number: - 253/3318455 full type approval date 16/02/2021
EU type examination certificate No CE 700959
Which includes: - general construction, retention system, area of protection, shock absorption flat and hazard anvils, penetration, retention system strength/ effectiveness, Durability of quick- release mechanisms, stability of helmet, lateral deformation, peak deflection, durability of marking.
ASTM F1163:15
Report number: - R10674-A, R10659, R10739 for Initial certification Date 15/12/20
Which includes: -, retention system, shock absorption flat and hazard anvils, durability of marking
However, upon further testing, a potential fault was found in a small sample which could mean, under some conditions, the inner of the element might detach from the shell.
Please note that this recall does not apply to Small or Large Halo Riding Helmets which are not subject to the potential fault.
All of the helmets noted above are to be recalled and returned to the point of sale.
The company will replace each helmet with a new helmet at no cost to the user.
The new helmet has been modified to correct the potential fault.
URGENT PRODUCT SAFETY NOTICE - Half Cheek Snaffle Bit
04-08-09
It has come to our attention that there have been reported cases of half cheek snaffle bits that have broken while in use. At this time the origin of the bits has not been determined. They appear to be bits that are 2-3 years old.
We are urging everyone to please check you bits immediately. If you have a bit that has "play" between the mouthpiece and the cheeks please discontinue use immediately. We will be posting more information as it becomes available.
Please contact our customer service department immediately if you have any questions.
"Big D"
Big Dee's TackUPDATE: 04-09-2009
Regarding #432 half cheek snaffle bits purchased from us sometime between December of 2005 and March of 2007.
There have been reported cases of snaffle bits similar to these breaking. In an attempt to keep all of our customers informed and safe we are doing a voluntary recall of these snaffle bits.
It is virtually impossible at this time to determine where these bits have come from. People have had them in their barns over the years and are uncertain of their age or origin.
We are asking that you please return the bits you purchased from us and we will replace your bits with brand new bits. We began purchasing the bits we currently stock in March of 2007. These bits are manufactured using a different process and are of superior quality to the broken bits we have seen. Please be sure you check all the bits in your barn regularly. The pin that connects the mouth piece to the cheek is what has broken in the bits we have seen. If you have "play" between this part of your bit please return it to us for replacement.
Your safety is very important to us. Please check your bits immediately. We are asking that you return them to us at :
Big Dee's Tack
9440 St. Rt 14
Streetsboro, OH 44241
We will immediately ship you replacement bits.If you have any additional questions or concerns please call our Customer Service Department at 1-800-321-2142.
Sincerely
Dennis Osterholt
"Big D"
PresidentBig Dee's Tack & Vet Supply
UPDATE: 04-14-09
Regarding: #911 Frisco June snaffle bits purchased from use between January 2005 and December 2007The voluntary recall has been expanded to cover the #911 Frisco June leather covered snaffle bits. The #432 snaffle bits were used in the manufacture of the leather covered Frisco June style bits. Please inspect all Frisco June snaffle bits purchased from us between January of 2005 and December of 2007. If you have a bit that has "play" between the mouthpiece and the cheeks please discontinue use immediately and contact
Big Dee's Customer Service department for further information at 1-800-321-2142.
