Data Breach - July 1, 2024 - September 6, 2024
Big Dee’s website recently experienced a data breach that may have affected some customer accounts who shopped online with us between July 1, 2024 - September 6, 2024. This unauthorized access was gained through a malware attack on our website. This breach may have resulted in an unauthorized party's access to personal data, including credit card information. This is a crime against Big Dee’s and you, our valued customers. We take this very seriously. You are receiving this notification because you ordered online during the time frame of the potential data breach.
What We are Doing:
- We have engaged an industry-leading cybersecurity firm to conduct malware scans and continuous change monitoring to protect our site and your data.
- We have applied additional security patches to our website. We are enlisting the help of this third-party security firm to try to make sure this cannot happen in the future.
- We are conducting a full forensic investigation.
We understand that a situation like this can be stressful for our customers. We want to assure you that we take this very seriously and are working to ensure something like this cannot happen again. We value your business, and your security and privacy are very important to us.
What You Should Do:
- Monitor your credit card statements closely for any unauthorized transactions.
- Contact your financial institution to request a new credit if your information was compromised or as a preemptive security measure.
- Consider placing a fraud alert or a credit freeze on your accounts with credit reporting agencies. (additional information can be found on our web page bigdweb.com/faq).
- If you notice any unusual activity or suspect fraud, please report it to your bank or card issuer immediately. For more details and updated information visit www.bigdweb.com/faq.
Over the coming days and weeks, we will rely on our website bigdweb.com/faq, our toll-free number 800-321-2142, and a special email address questions@bigdweb.com to answer questions and keep you up to date.
Thank you for your patience and understanding. As always, we are here to serve you and appreciate your continued support.
Brenda Miavitz
President
Big Dee’s Tack & Vet Supply
If you suspect that there has been fradulent activity on your credit card.
Contact your credit card company to cancel the existing card and ask for a replacement.
You can also contact one of the the credit bureaus listed below to place a freeze on your credit file.
Equifax
(888)378-4329
Experian
(888)397-3742
TransUnion
https://www.transunion.com/
Additionally you can visit the FTC to report to learn more about protecting yourself from identity theft
https://consumer.ftc.gov/features/identity-theft
