Ordering & Payment

Same Day Shipping: Standard on most in-stock orders placed by 3pm. If an item is out of stock, we will back order the item and it will ship as soon as possible.

Payment: We accept Visa, MasterCard, Discover, American Express, Paypal, Money order or you can mail in a check. If you choose to do Money Order or pay by check please select “Terms” during checkout and we will contact you.

Custom Orders: Please allow 2-3 weeks for delivery of custom items. Please allow more time during the holiday season.

Large Volume Discount: Orders over $1000 get a 5% discount on non-sale items. Other exclusions apply - Vetrap, Coflex, Renflex, Powerflex, Furacin, Needles, Syringes, Wormers and Vaccines. Does not apply to case pricing or any special promotions.

Heavyweight Shipping Discount: Save 40% on Ground Shipping charges when orderin gover 150 lbs in FOB products.

Tax Exemption: If you are tax exempt, we must have a current form on file. Please review and fill out the forms corresponding with your state. Email completed forms to karenh@bigdweb.com
Indiana | Ohio | Pennsylvania | California (must provide Exemption Certificate issued by the state)

Click here for returns and exchanges