Big Dee's is always on the lookout for talented and self-motivated horse and pet lovers for positions as they become available in our Northeast Ohio facility! We currently have the below positions available - we look forward to hearing from you!

Equal Opportunity Employer/Drug-Free Workplace: Big Dee's Tack and Vet Supply is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, marital status, disability or uniformed service member status. Big Dee's has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Do you love horses? Are you passionate about the equine industry? Do you want to be surrounded by equestrian enthusiasts in a fun environment? If so, continue reading, we have the job for you! Chat Specialists provide an extraordinary first impression by responding quickly and accurately to our customers’ chats and emails regarding horse or pet products. You will provide extensive knowledge about specific equine products and services, in doing so you will identify the customer’s wants and needs. Communication with our customers takes place via our web-based live chat platform. Chat Specialists are responsible for having dynamic and uniquely tailored conversations with our customers to elevate their desire to do business with us for their equine and pet needs. These conversations are not scripted. We pride ourselves in creating relationships and rapport with our customers by listening to their equine and pet needs. Chat Specialists need to think quickly and provide a personalized experience for each customer tailored to their needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Additionally, Chat Specialists will need to problem solve and show a heightened level of empathy, care, and concern for the customer’s experience. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

This role supports the customer experience and provides superior customer service. This position reports to the Customer Service Director and Managers.

If you are passionate about your work and enjoy collaborative efforts, Big Dee’s Tack and Vet Supply wants to hear from you!

Duties and Responsibilities:

• Review and respond to customer inquiries via chat and email through our platform.
• Respond in a timely and efficient manner with properly written replies.
• Process order changes and cancellations per procedure and customer’s need.
• Perform all duties relating to the response of customer inquiries with a high degree of empathy, detail, and understanding.
• Escalate complex issues with management regarding order or product issues.
• Assist customers with technical inquiries and problems through online communication.
• Communicate with management on discrepancies, order conflicts, and concerns.
• Follow up with management to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Some overtime is required.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to Big Dee’s Tack and Vet Supply health & safety policy.

The skills and experience you need:

• Current Horse Experience (riding, training, owning, competition) minimum 2 years current experience.
• High school diploma or GED/ Bachelor’s degree in business or a related field, preferred.
• Proficient in MS Office Suite
• Excellent computer skills preferred (word, excel, internet, email, etc.)
• Exceptional communication skills, both verbal and written.
• Adept analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Experience working in a fast-paced, team environment, and positive attitude.

What we offer:

• Retirement Savings Plan
•  Dental
• Vision
•  Medical
•  Employee discount
• Paid vacation and sick time based on years of service

This position is full time and on-site with shifts Monday thru Friday varying between 8am-7pm. Additionally, 1-2 Saturdays a month. Some overtime is required during seasonal needs.

Interested in learning more? Contact jessicav@bigdweb.com

Digital Marketing Specialist

Big Dee’s Tack and Vet Supply is a family-owned company with a local store as well as a national and internationally reaching retail web-based business. We are a leader in the markets we serve. Our product selection includes a wide range of equipment, health care supplies and horse tack as well as clothing, footwear, safety equipment and more for riders and horse enthusiasts. We are seeking to fill a full-time, in-office digital marketing specialist. The ideal candidate has excellent communication and organization skills and the ability to thrive in a fast-paced environment.

Responsibilities Include:

• Will work with manager to develop strategies to drive volume and customer engagement
• Collaborate closely with our third-party agency to manage PPC advertising. This entails designing graphics to support advertising campaigns.
• Develop and enhance website content, such as landing pages, product descriptions and blog articles.
• Regularly conduct SEO audits to identify and address any problems that may be affecting the visibility of Big Dee’s in our search results.
• Monitor and update new and existing items on our e-commerce platforms. This includes analyzing and enhancing product descriptions, images, placement within categories, etc.

Qualifications:

• Must have equine experience and knowledge of equestrian products.
• Proficient in Adobe Suites
• Working knowledge of Shopify, Adobe and Big Commerce
• Proficient with HTML (Dreamweaver)
• Proficient in all Microsoft office programs
• Knowledge of Microsoft Teams a plus
• Knowledge of Asana a plus
• Excellent Organization and planning skills
• Strong data management skills
• Superior Communication skills ability to collaborate with other stakeholders
• Excellent team player and contributor
• Able to establish and adhere to time deadlines and the ability to work under pressure.
• Strong internet research skills
• Goal oriented individual who can produce desired results.
• Strong attention to detail
• Minimum of 3 years digital marketing specialist experience.
• Bachelor’s degree in marketing preferred

Benefits:

• Retirement Savings Account
• Generous Employee Discount
• Health Insurance
• Dental & Vision Insurance
• Paid Vacation time
• Paid Holidays
• Casual Dress

Email resume to jena@bigdweb.com

Retail Associate - Full or Part Time

Outstanding opportunity for the horse enthusiast to grow and develop in a fast-paced growing environment. We are seeking a full or part time showroom associate. Big Dee’s takes pride in helping customers find great products at the right prices! If you are an enthusiastic people person with horse knowledge – this is the job for you!

Responsibilities:

• Ability to work a flexible scheduling including some Saturdays
• Ensuring that each customer receives prompt and courteous service.
• Keeping assigned areas neat, organized, and clean
• Communicating with other members of the team and management with a positive attitude
• Completing projects in a timely manner
• Possessing a working knowledge of horses in order to help customers select products

Skills / Education

• Customer service experience preferred
• Strong verbal communication skills
• Must be able to take direction from supervisors
• Work well in a team environment
• Understanding of basic to intermediate horse care is helpful but not required

Hours and Compensation

• Part time - 24 hours (2-3 days) a week with 3 Saturdays per month
• Full time - 40 hours per week with 3 Saturdays per month
• Compensation commensurate with experience

Full time benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Salary: $13.00 - $15.00 per hour

Please email your resume to grant@bigdweb.com

Are you full of energy and a highly motivated individual? Big Dee's is looking for you in our fast paced Streetsboro, Ohio warehouse location. Full time position available.

Responsibilities Include:

• Pull or Pack products for orders for same day shipment
• Identifying items with a hand scanner and sorting them into bins to be packed for shipment
• Checking items and securing them to ship
• Work with handheld computer

Required Skills:

• Attention to detail
• Occasional heavy lifting (up to 50 lbs)
• Ability to maintain a neat and orderly work area
• Ability to work independently
• Meet and maintain established productivity standards
• Show up for work each day

Required Skills:

• Monday through Friday 9:00 am — 6:00 pm
• One Saturday a month
• Salary: $15.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Apply in person or email your resume to joann@bigdweb.com

Full time position in our Streetsboro warehouse. Responsible for pulling replenishment for our retail store using handheld technology; along with other duties/tasks assigned. Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment. Assists in our drive thru feed room loading feed and pulling customer pickup orders.

Responsibilities Include:

• Accurately pull products for shipping and replenish on daily basis
• Perform other miscellaneous duties in the warehouse as needed and assigned
• Operating floor scrubber and sweeper for cleaning of aisles and walkways
• Helping shipping department when needed – pulling orders/stacking boxes on skids
• Stocking merchandise that is received in daily

Required Skills:

• Must be able to lift 75 lbs.
• Attention to detail
• Must be able to work in a team environment
• Able to meet productivity, quality, safety, and attendance requirements, including overtime as required
• Hours and Compensation:Monday through Friday 9:30 am — 6:00 pm
• At least 1 Saturday per month – OT opportunities
• Salary: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Apply in person or email your resume to jared@bigdweb.com

Click here for Big Dee's Employment Application